The Eïd Edit

What is your return policy?

At SYHANI, you have 14 working days from the date of receipt of your order to return one or more items. Items must be returned in their original condition (packaging, accessories, tags), unworn, and undamaged.

Do I need to register my return?

You do not need to notify your return via our website. Simply follow the instructions included in your package. If you have lost the invoice, you can write your information (order reference and full name) on a blank piece of paper or download the return form.

Can I make an exchange?

We do not offer a direct exchange service.

If you wish to exchange an item, we will refund you with a credit note valid for one year.

You will receive a discount code by email that you can use on your next order.

However, it is recommended to directly order the desired item and request a refund for the original item.

How do I return my package?

To return your order, follow these steps:

- Fill out the return form (downloadable online) and place it in your package.

- Items must be returned in their original packaging and in perfect condition.

- Send the package via Colissimo to the following address:

**SYHANI**

ADDRESS

**Important:** Returns to relay points are not accepted.

Do I have to pay to return my order?

Return shipping costs are the responsibility of the customer. SYHANI cannot be held responsible for lost or damaged packages if a carrier other than Colissimo is used.

I received my package damaged, what should I do?

If your package is damaged upon receipt, please keep the packaging and take photos of the packaging. Then, contact our customer service at the following address: contact.syhani@gmail.com

The item I received has a defect, what should I do?

If you receive a defective item or an item that does not conform to your order, you have 48 hours to contact our customer service at the following address: contact.syhani@gmail.com

We will process your request promptly. After this period, no claims will be accepted.

What are your refund times?

We process returns within 14 business days after receiving your package. After checking the items, we will process the refund using the same payment method as the original order.

Has my return been received?

As soon as we have processed and accepted your return, you will receive a confirmation email.

We advise you to keep your package tracking number to monitor its delivery.