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Livraisons offerte en France dès 120 € d'achats

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FAQ

Delivery Information

Which countries do you deliver to?
SYHANI offers deliveries in France and internationally, subject to certain restrictions. For more details, please do not hesitate to contact our customer service.

Hand delivery available in Lille and Bordeaux.

What are the delivery times?

Standard Delivery: 2 - 4 business days

Pickup Point Delivery: 2 - 6 business days

Chronopost Delivery: 1 - 2 business days

Delivery times are calculated from the shipping date and are indicative. They may vary depending on payment validation, item availability, or customs formalities.

I have not received my order, what should I do?
If you have not yet received your order, we recommend contacting the carrier directly as well as our customer service at the following address: contact.syhani@gmail.com

Payments

What payment methods are accepted?

We accept the following cards: Visa, Carte Bancaire, MasterCard, American Express, Diner, Discover, JCB, and Union Pay.

The amount of your purchase will be debited as soon as you confirm your order. You also have the option to pay via payment applications such as PayPal, Apple Pay (mobile), and Klarna.

Why was my payment declined?

If your payment is declined or cancelled, we recommend contacting your bank directly to understand the reason.

Where can I view my invoice?

If you placed an order as a guest, you will receive your invoice by email. If you have a customer account, you can also download your invoice directly from your personal space on our website.

SYHANI Return Policy

What is your return policy?

At SYHANI, you have 14 working days from the date of receipt of your order to return one or more items. Items must be returned in their original condition (packaging, accessories, tags), unworn, and undamaged.

Do I need to register my return?

You do not need to notify your return via our website. Simply follow the instructions included in your package. If you have lost the invoice, you can write your information (order reference and full name) on a blank piece of paper or download the return form.

Can I make an exchange?

We do not offer a direct exchange service.

If you wish to exchange an item, we will refund you with a credit note valid for one year.

You will receive a discount code by email that you can use on your next order.

However, it is recommended to directly order the desired item and request a refund for the original item.

How do I return my package?

To return your order, follow these steps:

- Fill out the return form (downloadable online) and place it in your package.

- Items must be returned in their original packaging and in perfect condition.

- Send the package via Colissimo to the following address:

**SYHANI**

ADDRESS

**Important:** Returns to relay points are not accepted.

Do I have to pay to return my order?

Return shipping costs are the responsibility of the customer. SYHANI cannot be held responsible for lost or damaged packages if a carrier other than Colissimo is used.

I received my package damaged, what should I do?

If your package is damaged upon receipt, please keep the packaging and take photos of the packaging. Then, contact our customer service at the following address: contact.syhani@gmail.com

The item I received has a defect, what should I do?

If you receive a defective item or an item that does not conform to your order, you have 48 hours to contact our customer service at the following address: contact.syhani@gmail.com

We will process your request promptly. After this period, no claims will be accepted.

What are your refund times?

We process returns within 14 business days after receiving your package. After checking the items, we will process the refund using the same payment method as the original order.

Has my return been received?

As soon as we have processed and accepted your return, you will receive a confirmation email.

We advise you to keep your package tracking number to monitor its delivery.

Legal notice and cookies

Legal Notice

Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, users of the website LIENNNNN are informed of the identity of the various parties involved in its creation and monitoring:

Owner: SYHANI - registered under SIREN NUMMMMM

VAT Number:

SIRET Number:

Registered office address:

Contact: contact.syhani@gmail.com

Host: Shopify

Terms and Conditions

General Terms and Conditions of Sale – SYHANI

ARTICLE 1 – General Principles

The following general conditions apply to all orders placed on the WEBSITE_LINK, a company registered under SIRET number [NUMBER].

By using this site and/or placing an order, you accept all of these general terms and conditions of sale. Please read them carefully before confirming any order.

The presentation of products or services on the site does not imply that they will always be available. We reserve the right to withdraw an item at any time. The general conditions may also be modified without prior notice: the applicable version is the one in force at the time of your order.

ARTICLE 2 – Prices and Delivery Costs

Prices are indicated in euros inclusive of all taxes (TTC). We reserve the right to modify our prices at any time, but products will be invoiced based on the rate in effect at the time of validation.

ARTICLE 3 – Order

To place an order, the customer must:
- Add products to their cart.
- Create an account or log in to their customer account.
- Choose a delivery address and a payment method.
- Validate the order summary and accept the general terms and conditions of sale.

Once the order is validated, a confirmation email is sent to the address provided by the customer.

ARTICLE 4 – Payment

Order validation implies an obligation to pay. Payment is made by credit card or via PayPal. SYHANI has no access to its customers' banking data.

ARTICLE 5 – Cancellation and Modification

Once your purchase is validated, no cancellation or modification can be made. This includes: change of color, removal or addition of an item, or modification of the delivery address (name, first name, address, city, postal code, phone number).

ARTICLE 6 – Delivery

SYHANI strives to ship orders within 2 to 4 business days. However, delays may occur. If the delay exceeds 30 days, a full refund may be requested.

In the event of a returned order (wrong address, failure to collect, etc.), re-delivery costs are the responsibility of the customer. In the event of non-claim, fees will be deducted from the refund. In the event of cancellation, initial shipping costs remain due.

For shipments outside the European Union, customs fees may apply and are the responsibility of the customer.

ARTICLE 7 – Returns

Returned items must be new, unworn, unwashed, free from stains or odors, and in their original packaging.

In accordance with article L221-23 of the Consumer Code, any depreciation of the product due to excessive use or alteration of the item (stain, damage, odor, etc.) may lead to the refusal of a refund. In this case, the product may be reshipped to you at your expense.

The right of withdrawal is 14 days from the receipt of the package. Returns must be sent via the carrier of your choice: Colissimo, TNT/FedEx, Chronopost, DHL, GLS or DPD.

The refund is made using the same payment method as the one used. SYHANI may defer the refund until actual receipt of the items.

Return costs are entirely the responsibility of the customer.

ARTICLE 8 – Our Responsibility

WEBSITE_LINK cannot be held responsible for damages related to improper use of the products. It also cannot be held responsible for disruptions related to the Internet (service interruption, viruses, etc.).

SYHANI is not responsible for losses, delays, or thefts caused by the carrier. If a package is marked as delivered but not received, liability cannot be engaged.

© 2026 SYHANI, Powered by Shopify

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